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Collection & Workflow Consultant in Ann Arbor, MI at ProQuest

Date Posted: 5/18/2018

Job Snapshot

Job Description

ProQuest – Who we are…


The ProQuest Mission: Better research. Better learning, Better insights. ProQuest enables people to change their world. 

ProQuest supports the efforts of students and researchers across the globe. Providing important research tools and curating treasure troves of content has helped ProQuest to become an industry leader in the Information Services market.


Collection Workflow Consultant


What will I be doing?


As a Collection and Workflow Consultant, you will wear many hats in supporting both print and EBooks customers. You will help to build and maintain the profile for each client. This team endeavors to make librarian’s lives better by identifying needs, supporting and understanding workflows and helping to manage the programs within libraries. 


If you’re passionate about libraries and you have strong presentation skills, keep reading!


In this position, you will also...

• Work closely with customers to create and maintain content profiles for EBooks and/or print books, resulting in outputs supporting DDA programs, Approval Plans, Slip Notification programs, and retrospective projects in order to maximize sales, library efficiencies, and customer retention.

• Identify, manage, expedite, and resolve problems regarding account setups, technical services, profiles, content, and other areas, in collaboration with internal stakeholders who are primarily responsible for these areas, and with partner vendors as needed.

• Act as an expert in supporting book acquisition and maintain expertise in the customer workflows for those systems.

• Develop strong working relationships with stakeholders responsible for configuring ProQuest systems.

• Collaborate with Sales and other teams in the identification and pursuit of new business opportunities.

• Participates in the prioritization, planning, definition, and testing of improvements to our internal and customer-facing systems and especially in the creation of a single ProQuest system supporting EBook and print acquisitions.


Reasons you should apply...

1. You love libraries and are passionate about the people who work in them

2. You’re someone who knows what needs to get done and you do it. You’re an autonomous machine!

3. You enjoy the challenge of working in a dynamic environment and wearing lots of “hats”

4. You’re excited by the prospect of being part of a global, customer focused team.

5. This role offers incredible flexibility and potential work from home opportunities.


This job may not be a fit if...

1. You don’t like to be “spinning plates”.

2. Your ideal model of organizational bliss is based on Pig Pen (from the Peanuts cartoon).

3. You don’t enjoy being beholden to customer inquiries and needs.

4. You’re not able to prioritize and be responsible for your own success


Qualified Candidates must have…

• Bachelor's degree or higher in related field and a minimum of 6 years' related experience OR equivalent combination of education and experience.

• Professional experience in complex library acquisition environments or customer service, or in a sales role focused on library acquisitions.

• Strong skills in: presentation, documentation, research and problem solving, organization, and prioritization.                                             

• Strong interpersonal skills with an ability to professionally interact with diverse personalities to build and maintain strong relationships.              


Superstar Candidates will ALSO have…

• Master's degree in Library Science.

• Experience in consultative selling and strategic account management.                                                               

• Fluency in languages other than English.   


More to love about becoming a PQ employee!

• We offer professional development opportunities with a significant focus on learning

• We hold fun on-site events

• Our employee population is smart and highly collaborative

• We have a relaxed dress code… yes, that means blue jeans (and not just on Fridays!)

• All of our employees have access to ProQuest research products including e-books, genealogy and academic journals


At ProQuest, we work hard and have fun doing it. If you’re passionate about libraries and a self-starter with a high customer service acumen, please consider joining our talented team!!




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