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Content Coordinator in Ann Arbor, MI at ProQuest

Date Posted: 7/30/2018

Job Snapshot

  • Employee Type:
  • Location:
    Ann Arbor, MI
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

ProQuest – Who we are…

The ProQuest Mission: Better research. Better learning, Better insights. ProQuest enables people to change their world. ProQuest supports the efforts of students and researchers across the globe. Providing important research tools and curating treasure troves of content has helped ProQuest to become an industry leader in the Information Services market.


What will I be doing...

The Content Coordinator draws on knowledge of ProQuest aggregated content holdings and the various Content Technology Pipelines to review and evaluate content queries and issues and works with others in the organization to troubleshoot anomalies and make recommendations for problem resolution.  


In this position, you will also…

• Respond to customer inquiries regarding content inconsistencies and issues.

• Take ownership for productive and timely customer and vendor communications.

• Set up content sets for new customers/partners according to distribution rights and contract stipulations. 

• Assure the timely delivery of content against self-established or externally driven delivery dates.

• Provide direction to internal technical and product staff in order to fill contractual obligations. 

• Interact with technical tools to set up and sustain content distribution to customers and partners.

• Monitor automated processes and report anomalies and issues.

• Support continuous improvement of processes and systems across the organization.

• Adapt processes and procedures to meet changing business requirements and customer expectations.

• Proactively identify procedural and systematic issues and implement changes that will support business goals.

• Contribute to financial and data set discussions with the business to facilitate their efforts to pursue new content partners.

Provide input and direction on department Content Quality Assurance work as assigned.


Qualified Candidates must have…

• Bachelor’s degree in Library Science, Business, Liberal Arts, Computer Science or related field.

• At least 2 years of experience working with aggregated content (in all holdings formats) including and understanding of rights and implications for distribution.

• Experience working on projects or work tasks with competing business priorities with ability to consistently follow through on commitments against aggressive schedules.

• Strong oral and written communication skills.  

• Ability to maintain, create or contribute to appropriate written documentation such as problem statements, business requirements, functional specifications, and project support documentation.

• Excellent researching and problem solving and troubleshooting skills, including the ability to analyze, compare, evaluate, reconcile and order data.

• Experience using search queries to do topical research. 

• Ability to negotiate alternative approaches, make decisions and positively influence others.

• Experience communicating across multiple levels within the organization. 

• Ability to understand the function of logical data sets and rational database structures.  

• Proficiency using SQL, Access, excel along with other tools and software to perform work functions.

• Strong interpersonal skills, with ability to professionally interact with a diverse blend of personalities to reach resolution, share knowledge, and maintain strong relationships.

• Capable of working independently and as part of departmental and interdepartmental teams.

• Capacity to learn and effectively use new technology.

• Understanding of serials cataloging standards, understanding of controlled vocabularies, thesauri, taxonomies and metadata enhancement.


It would be awesome if you also had…

• Master’s degree in Library and Information Science, Liberal Arts, or Computer Science.

• Experience working in a Scrum development environment.

• Experience working in a complicated technical environment.

• Experience contributing to business initiatives and process requirements and related documentation.

• Two years of experience in customer care, tech support, sales, or other position requiring negotiating and interacting with external customers.

• 1 year of experience with Lean Six Sigma or other continuous improvement methodologies.

• Experience with metadata standards other than MARC.


Other important information about this position:

• This position is based out of ProQuest's Ann Arbor, MI office location.

• This position requires weekday (Monday - Friday) attendance with some scheduling flexibility available around core working hours.

• Every position requires certain physical capabilities. ProQuest seeks to make reasonable accommodations that enable individuals with disabilities to perform essential duties when possible.




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