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Customer Services Administrator in Ringwood at ProQuest

Date Posted: 4/10/2018

Job Snapshot

Job Description

Provide support to the Customer Service Representatives, and working with the Standing Order Teams to provide timely and accurate information regarding book and e-book queries.

Duties and Responsibilities:

  • Take ownership of all administration tasks, including loading of new lists, changes to requirements, ordering new editions and dealing with queries, claims & cancellations.
  • Source new edition information using various methods including direct publisher contact, bibliographic sourcing tools and the internet.
  • Process orders and maintain the CIS desks to the department standards.
  • Ensure accurate records are regularly maintained.
  • Support the Customer Service teams to achieve key result areas.
  • Develop and maintain excellent working relationships with all internal departments and teams.
  • Work with the individual teams to devise and deliver innovative solutions to reduce costs and maximise customer spend.
  • Work closely with the CS Supervisor and HR in taking an initiative in personal development.
  • Ensure that all relevant company and departmental Health, Safety and Environmental policies and procedures are adhered to at all times.
  • Any other duties as may reasonably be required.


  • Previous experience of working in a Customer Services environment or similar
  • At least 5GCSE’s or equivalent, including mathematics and English
  • Excellent written, verbal and numerical communication skills
  • Excellent time management and organisational skills
  • Capacity to learn and master new technology and knowledge of Microsoft Office products.

Ancillary Qualifications:

Qualifications listed below, while not necessarily a requirement for this position in each circumstance, provide additional depth and value to the role.

Strong interpersonal skills, with ability to professionally interact with a diverse blend of personalities to reach resolution and maintain strong relationships

Other important information about this position:

  • This position will be based in the ProQuest Ringwood office location.
  • This position requires weekday (Monday - Friday) attendance with some scheduling flexibility available around core working hours.
  • Every position requires certain physical capabilities. ProQuest seeks to make reasonable accommodations that enable individuals with disabilities to perform essential duties when possible.



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