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Product Support Specialist in La Vergne, TN at ProQuest

Date Posted: 3/27/2018

Job Snapshot

Job Description

ProQuest – Who we are…

The ProQuest Mission: Better research. Better learning, Better insights. ProQuest enables people to change their world. ProQuest supports the efforts of students and researchers across the globe. Providing important research tools and curating treasure troves of content has helped ProQuest to become an industry leader in the Information Services market.


What will I be doing?

As a Product Support Specialist, you will work to source content from all over the world. As part of the Books team at ProQuest, you will be responsible to find and source content for customers as quickly and efficiently as possible. The Product Specialist places purchase orders to appropriate title sources and handles the management of these titles into the appropriate manufacturing sites. This group works together to manage a high-volume order business that has a direct impact to ProQuest revenue. 


In this position, you will also…

• Identify best source for titles based on customer requirements and ProQuest financial objectives.

• Manage the communication of Purchase Orders with the appropriate vendor, including creating and expediting changes and cancellations.

• Work within the team on all active functions to support the unit during vacation, sick and personal leaves.

• Manage the system (CIS) so that clear and accurate information is provided to leadership.

• Support efforts as needed to improve Key Performance Indicators as directed.

• Communicate clearly and proactively with team on critical and outstanding issues.


Three Reasons you should apply...

1. If you enjoy working in a high-volume environment 

2. If you would like to work for a fast-growing company 

3. If you want to work with people around the world


This job may not be a fit if...

1. You do not like being in a customer-facing role

2. You do not enjoy being flexible and handling different challenges

3. You do not want to work on multiple projects simultaneously


Qualified Candidates must have…

• Bachelor’s degree or higher in related field, least 3 years of related experience, or equivalent combination of education and experience

• Professional experience in complex technical project management.

• Excellent researching and problem-solving skills, including the ability to analyze, compare, evaluate, reconcile and order data

• Strong interpersonal skills, with ability to professionally interact with a diverse blend of personalities to reach resolution and maintain strong relationships

• Experience dealing with external vendors in a manner which drives results toward ProQuest objectives ethically and assertively

• Capacity to learn and master new technology and knowledge of Microsoft Office products


It would be awesome if you also had…

• Demonstrated history of working with external parties to align and accelerate internal objectives

• Prior experience working independently and autonomously on projects

• Experience sourcing content for customers

• Familiarity within the publishing industry

• Experience using MS Office products; specifically, Excel

• Fluency in languages other than English 

• Previous experience in a customer facing role


Other important information about this position:

• This position is based in ProQuest’s La Vergne, TN office location or may be conducive to remote opportunity subject to approval.

• This position requires weekday attendance and may have some flexibility around core working hours.

• Occasional travel is required.

• Every position requires certain physical capabilities. ProQuest seeks to make reasonable accommodations that enable individuals with disabilities to perform essential duties when possible.


More to love about becoming a PQ employee!

• We offer professional development opportunities with a significant focus on learning

• Our employee population is smart and highly collaborative

• We have a relaxed dress code… yes, that means blue jeans (and not just on Fridays!)

• All of our employees have access to ProQuest research products including e-books, genealogy and academic journals


At ProQuest, we work hard and have fun doing it. If you take pride in project management and creating amazing software in a collaborative environment, please consider joining our talented team!