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Sales Account Manager, Ex Libris Europe in Berlin at ProQuest

Date Posted: 2/3/2018

Job Snapshot

Job Description

Duties & Responsibilities

  • Managing key client accounts to achieve/exceed assigned revenue objectives
  • Identifying and targeting potential new business
  • Consulting potential clients and upper management level with solution-oriented advice
  • Demonstrating solutions in cooperation with the internal specialist departments and experts
  • Analyzing the customer requirements and processes
  • Conducting negotiations and concluding contracts with the customer
  • Strategic account planning and execution within the assigned region
  • Leading and overseeing the development of proposals, value propositions, alliances and contract negotiations with assigned accounts
  • Conducting of follow-up with customers to ensure customer satisfaction with solutions
  • Engaging  the customer in new product/service development initiatives
  • Using the CRM to document and maintain sales records
  • Remaining knowledgeable of company's solutions to facilitate sales efforts
  • Territory - Central, East & North Europe

Personal Requirements

  • Bachelor’s or Master’s degree with business or marketing related focus
  • 2 - 5 years of experience in enterprise software sales, account management and knowledge about the HE industry is a plus
  • Experience in working in an international environment with a complex matrix structure
  • Preferably experienced in working with a sales system based on competitive tendering (RFPs/RFIs)
  • Experience in working with a CRM (preferably SFDC)
  • Native in local language and fluent in English language
  • Exceptional customer focus and a passion for sales
  • Strong communication and inter-personal skills
  • Evidence of the practice of a high level of confidentiality
  • Excellent organizational skills
  • Structured and goal-oriented way of working
  • Excellent project management skills and deep marketing knowledge to steer and organize different internal and external cross-functional stakeholders


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