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Technical Project Manager in Des Plaines, IL at ProQuest

Date Posted: 10/8/2018

Job Snapshot

Job Description



ProQuest – Who we are…
The ProQuest Mission: Better research. Better learning, Better insights. ProQuest enables people to change their world. ProQuest supports the efforts of students and researchers across the globe. Providing important research tools and curating treasure troves of content has helped ProQuest to become an industry leader in the Information Services market.

Ex Libris Group, a ProQuest Company, is a leading provider of library automation solutions to university, college, and research libraries worldwide.  We offer the only comprehensive product suite for the discovery, management, and distribution of all materials—print, electronic and digital.  

What will I be doing?
As an Ex Libris Technical Project Manager, you will work with an exciting new application called campusM. This is a mobile application that helps universities transform the campus experience and streamline the way students interact with their systems. 

If you’re passionate about information and digital solutions, keep reading!

In this position, you will also…
• Prepare project plans and Statement/s of Work (SOWs) for customer integrations/implementations.
• Perform system analysis as part of product implementations.
• Analyze and troubleshoot reported issues and requests and provides first tier support to customers.
• Coordinate implementation activities extensively with other teams including R&D, Cloud Services, Support, Sales and Product Management.
• Perform and document implementation tasks using globally defined procedures and systems.
• Ensure customer success by providing both reactive support and pro-active services to enable the customer to successfully implement and deploy product solutions.
 •Serve as first point of escalation for customer concerns relating to both project-level and technical issues and provide oversight and leadership for resolution.
• Provide customers with technical product advice by liaising with remote development and product teams.

Qualified Candidates must have…
• Bachelor's degree or higher in related field, such as Computer Science or Industrial Engineering, plus at least 4 years of related experience, or equivalent combination of education and experience.
• Proven project and team management abilities, including strong communication and presentation skills.
• Technical understanding of software integrations, web services and industry standard software concepts.
• Excellent analytical, technical and troubleshooting skills.
• Capacity to learn new information quickly and keep up with rapidly changing products and processes.
• Ability to drive for results in order to meet deadlines.
• Demonstrated effective project planning and organizational skills. 

Superstar Candidates will also have…
• Experience with cloud-based, mobile or SaaS products.
• Basic knowledge of Linux/Unix.
• Java and web service development exposure.
• Basic knowledge of PHP/MVC.
• Basic knowledge of JavaScript.
• Basic knowledge of CSS and HTML.
• PMP or equivalent project management certification.

Other important information about this position:
• This position is based at the Ex Libris office in Des Plaines, IL or other ProQuest location.  
• Occasional travel is required.
• This position requires weekday attendance with some scheduling flexibility available around core working hours.
• Every position requires certain physical capabilities. ProQuest seeks to make reasonable accommodations that enable individuals with disabilities to perform essential duties when possible.

More to love about becoming a PQ employee!
• We offer professional development opportunities with a significant focus on learning
• We hold fun on-site events
• Our employee population is smart and highly collaborative
• We have a relaxed dress code
• All of our employees have access to ProQuest research products including e-books, genealogy and academic journals
 
At ProQuest, we work hard and have fun doing it. If you take pride in providing Gold Star customer service, please consider joining our talented team!
 
EOE/M/F/Vet/Disabled




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