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Training and Consulting Partner in Chanute, KS at ProQuest

Date Posted: 10/3/2018

Job Snapshot

Job Description

ProQuest – Who we are…

The ProQuest Mission: Better research. Better learning, Better insights. ProQuest enables people to change their world. ProQuest supports the efforts of students and researchers across the globe. Providing important research tools and curating treasure troves of content has helped ProQuest to become an industry leader in the Information Services market.


What will I be doing?

As a Training and Consulting Partner, you will help drive usage and adoption of ProQuest’s content products and services by delivering a variety of innovative training and consulting activities. In this exciting opportunity, you will have the unique experience to work independently and collaboratively with our global training team. 


In this position, you will also…

• Conduct customer-needs analyses and create customized account plans for maximizing usage of services; including uncovering direct sales opportunities.

• Provide pre- and post-sales training either in person or online.

• Create educational materials in various formats ranging from quick-start guides to video tutorials and public webinars.

• Maintain a high degree of knowledge about ProQuest products, with expertise in assigned product lines.

• Follow-up with post-training customer concerns, technical support or questions.

• Analyze and diagnose best case uses for customers to maximize ProQuest experience.


Qualified Candidates must have…

• Bachelor’s degree as well as MLS or MLIS from an American Library Association (or non-US equivalent) accredited school, or at least three years’ experience providing online training and customer support in a similar information services organization that sells to the library market, or equivalent combination of education and experience.

• Familiarity and proficiency with library search systems.

• Knowledge and understanding of library systems and functions, including new technologies and their applications to enhancing information services in the library market.

• Strong planning, organization, and prioritization skills, with ability to effectively multitask.

• Learning agility and flexibility, with ability to operate independently and as part of a collaborative team in a matrixed, changing environment.

• Strong analytical skills.

• Excellent, professional interpersonal, communication - spoken, written, listening - and presentation skills.

• Excellent understanding of the English language, oral and written. 

• Proven skills with MS Office Suite of products and overall technical aptitude.


It would be awesome if you also had…

• Bilingual ability in the English language and one of the following (Spanish, French, German, Portuguese, Italian, Polish, Turkish, Arabic, Chinese, Japanese, Korean).

• Experience with library OPACs and other bibliographic records systems.

• Experience teaching or training others, especially in a technical context.

• Experience using academic search engines.

• Experience writing support documentation.

• Experience in pharmaceutical industry.

• Experience with patent research.


Three reasons you should apply…

1. You will thrive in a highly collaborative environment.

2. You enjoy learning and working with new technology.

3. You are flexible with the needs of dynamic customers.


This job may not be a fit if…

1. Working independently and remote would be stressful for you.

2. You don’t enjoy working directly with customers and team members.

3. You prefer a consistent and a predictable workday.


Other important information about this position:

• This position is conducive to remote work. 

• Up to 50% travel is required.

• This position requires weekday attendance with scheduling flexibility available around core working hours. 

• Every position requires certain physical capabilities. ProQuest seeks to make reasonable accommodations that enable individuals with disabilities to perform essential duties when possible.


More to love about becoming a PQ employee!

• We offer professional development opportunities with a significant focus on learning

• We hold fun on-site events

• We have a relaxed dress code

• All of our employees have access to ProQuest research products including eBooks, genealogy and academic journals


At ProQuest, we work hard and have fun doing it. If you take pride in providing high-quality training and customer service in a collaborative environment, please consider joining our talented team!




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